Posted on: September 21, 2020 Posted by: India Hires Comments: 0
axis bank

Axis Bank offers internet banking services, personal banking services including accounts, cards, loans, investment options to personals, corporates, and NRIs. Check out online banking services and products from one of the best online banks in India.


BranchCustomer Service Officer
DepartmentBranch Banking
LocationBhubaneswar Circle
Experience0 to 5 (Years)
SkillsRegular Post Graduation and Graduation with 50 % Marks in each degree. All Customers & Sales and Service/Operations team in Branch
Posted On19-Sep-2020

Job Description

About Branch Banking:

With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and are, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers and are also core drivers of the Bank’s customer engagement strategy across products and services

About the Role:

As a part of the branch banking team, Customer Service Officers (CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. CSOs are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. CSOs will be required to use their inter-personal skills to build business relationships with the potential customers

Key Responsibilities
  1. Process transactions efficiently and accurately while maintaining high service standards
  2. Handle customer queries and provide appropriate solutions
  3. Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products
  4. Manage relationships with mapped customers to increase the depth of existing relationships
  5. Achieve sales targets as assigned by the organization on a monthly basis
  6. Comply with KYC/SEBI rules, regulations, and legislation governing the bank

Optimal qualification for success on the job is:

  1. Graduation/ Post-Graduation from a recognized institute
Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

  1. Knowledge of banking regulations and norms
  2. Maintain a high level of knowledge of banking products and services
  3. Good communication (both verbal and written) skill in both English and the local language
  4. Ability to handle pressure and meet deadlines
  5. Good networking and relationship building skills

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