When OpenAI was hit by company-wide protests after CEO Sam Altman was fired, the software startup’s CEO Arjun Bansal restricted the use of OpenAI’s large-scale GPT language model. began fielding an increasing number of calls from customers seeking help to

Mr. Bansal, at his own startup His Log10, oversees the production of tools that allow third-party developers to build his LLM-based applications. As the OpenAI drama unfolds, Bansal told Business on his channel that the startup’s instability was a reason cited by customers.

“People have been thinking about how they can go through this process and optimize different models or try different vendors without breaking the code setup,” Bansal said of the business. told the channel. “It’s a completely unprecedented situation for a company of this size to go through so many changes in just one week, with such an unusual leadership team.”

An OpenAI spokesperson said: The startup’s service, which declined to comment, is back up and running after three hours of problems.

OpenAI’s board of directors said in a statement Friday that it found Altman “did not have consistent and open communication” with them and terminated him.

Former Twitch CEO Emmett Shea has been named interim CEO after a long weekend of negotiations that appeared to result in Altman being rehired by the company. In an announcement, Microsoft CEO Satya Nadella announced that the software maker will hire Altman along with OpenAI. Co-founder Greg Brockman and his colleagues.

However, more than 90% of OpenAI employees have signed a letter to their board of directors asking them to resign, or employees may choose to leave. Mr. Shear is now reportedly considering resigning if the board does not provide evidence of the reasons for Mr. Altman’s termination. Business Channel He is one of several startup entrepreneurs who spoke to.

“There are certainly people who are taking this issue very seriously,” Bansal said.

The founder of the AI ​​startup, who did not want to be identified to discuss internal matters, uses some of OpenAI’s application program interfaces and is co-founded by former OpenAI executives. He said he is considering switching to Anthropic’s products. Support he was founded by Amazon
and Google.

The startup’s founders said they were considering alternatives over the weekend after Altman’s firing, but their concerns were put to rest when OpenAI announced it had chosen Shea to succeed Altman. It got even stronger.

Shear is a Silicon Valley veteran who founded his live-streaming platform in 2007. This eventually evolved into his Twitch, a streaming site popular with gamers. Amazon acquired Twitch in 2014 for about $1 billion. A person who previously worked with Mr. Shear said he was “very smart” and praised his honesty.

But he’s not sure Mr. Shear is the right person to lead a company like OpenAI, which is at the forefront of a global AI boom.

Martin Kon, president and chief operating officer of Cohere, which also provides LLM for use in applications, said in a statement Tuesday that requests have increased since the OpenAI drama began.

“The significant increase in inbound requests seen this week signals that we are in the early stages of enterprise AI adoption, and businesses are taking a close look at how much they can leverage the value of the flexibility and independence of the cloud.” “So companies are prioritizing security, starting with the big tech companies,” Kong said.

However, some startups have difficulty integrating multiple LLMs into their applications.

The Business Channel founder said Anthropic has a waiting list and people who want to use the service may not have it right away.

Although a variety of LLMs are available, including open-source options such as Meta’s
Llama 2 AI software, the GPT-4 model is by far the best at integrating complex tasks at an affordable price. It’s a consensus. OpenAI lowered its fees earlier this month.

OpenAI employees trying to convince customers

Technology industry credits his OpenAI with popularizing the use of AI software that analyzes written text and creates human-like copies However, the company is currently in a defensive position.

OpenAI employees strive to reassure our customers of our dedication.

“We remain committed to our amazing community of developers and users,” Srinivas Narayanan, whose profile lists him as OpenAI Vice President, wrote on his X Tuesday.

“The API team is here. The ChatGPT team is here,” Steven Heidel, a member of OpenAI’s technical staff, said in a Tuesday post. “We all remain committed to our developers and users.”

Nadella sought to dispel his concerns in an interview with the hosts of his channel Business on Monday night.

“Frankly, Microsoft has every opportunity to do this on its own, but in particular he has chosen to partner with OpenAI, and we hope to continue to do so,” he said. CEO stated.

However, some of his OpenAI customers see additional benefits in continuing to use OpenAI.

Michael Buckley, CEO of Be My Eyes, a company that develops mobile apps that use image recognition to help visually impaired people describe objects, told Business Channel that one of his products is image analysis. He said it supports the GPT-4V model used for. February. Despite numerous calls telling him otherwise, he decided to stay with his OpenAI.

“I was inundated with cold calls from his competing LLM companies looking for business interests,” Buckley says. “That’s fair and this business is a contact sport so that’s understandable. And I had already checked my backup provider as a safety before the drama.”

Buckley added that he thinks OpenAI’s models are “superior” and appreciates the company’s loyalty to him since the early days.

Alexander Kvamme, co-founder and CEO of startup Pathlight, says that while his company relies on multiple LLMs for customer support and sales software products, OpenAI’s GPT model has helped thousands of sales We mentioned that it can perform better on more complex tasks, such as analyzing phone calls. Businesses can ask questions about customer churn and related trends, and AI software may be able to answer them.

Kvamme says that despite the company’s crisis, his team has not encountered any major GPT-related issues so far and that OpenAI customers have been unable to help his support members of his team with technical support. He said that he answered my questions.

“To Sam and Satya’s credit, given the nature of the relationship between OpenAI and Microsoft, they have no idea how to keep the lights on and keep things going despite all this turmoil. “We’re finding the infrastructure,” Kvamme said, referring to OpenAI’s use of Microsoft’s Azure infrastructure. “Ultimately, our customers and developers are unaffected to date.”

Other engineers told Business Channel that they have not experienced any significant issues with GPT-enabled services in recent days. However, he said he is concerned that it is only a matter of time before a problem occurs. Until this happens.

“I know of several companies that have basically abandoned their current product roadmap and said they need a new infrastructure,” Kvamme said.

Brockman wrote on X (formerly Twitter) on Wednesday that the voice-activated version of OpenAI’s popular app ChatGPT is now available for free to everyone.

“Try it – it will completely change your ChatGPT experience,” he said Brockman.


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